1. Introduction
This Privacy Policy explains how Alveo Water collects, uses, stores, and protects personal information when you visit or interact with our website.
We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) of South Africa.
By using this website, you consent to the collection and use of information in accordance with this policy.
2. About Alveo Water
Alveo Water is a South African company specialising in turnkey water and wastewater treatment solutions, including design, manufacturing, installation, commissioning, and maintenance of treatment systems.
Our head office is located in Macassar, Cape Town, South Africa, with additional offices in George and Gauteng.
3. Information We Collect
We may collect the following types of information when you interact with our website:
Personal Information
This may include:
- Name
- Email address
- Telephone number
- Company name
- Any information you submit through contact forms or enquiries
Automatically Collected
Information When you visit our website, certain information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of visit
- Referring website
This information helps us improve the functionality and performance of our website.
4. How We Use Your Information
We use your personal information for the following purposes:
- Responding to enquiries or requests submitted through the website
- Providing information about our services
- Improving our website and user experience
- Communicating with clients, suppliers, or partners
- Complying with legal or regulatory obligations
We will only process your personal information where it is lawful and necessary to do so.
5. Sharing of Information
Alveo Water does not sell, rent, or trade personal information to third parties.
Your information may be shared with:
- Service providers assisting with website hosting, analytics, or communication tools
- Professional advisers
- Authorities where required by law
All third parties are required to maintain appropriate confidentiality and data protection standards.
6. Cookies and Website Tracking
Our website may use cookies or similar technologies to enhance your browsing experience.
Cookies help us:
- Understand how visitors use the website
- Improve functionality and performance
- Provide a better user experience
You may choose to disable cookies through your browser settings, although this may affect certain website features.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Loss
- Unauthorised access
- Misuse
- Disclosure
- Alteration or destruction
However, no internet-based system is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by law.
9. Your Rights
Under applicable data protection laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request the deletion of your personal data where applicable
- Object to the processing of your personal information
- Withdraw consent where processing is based on consent
Requests may be submitted using the contact details below.
10. Third-Party Links
This website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
11. Changes to This Policy
Alveo Water reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Email: info@alveowater.co.za
Phone: +27 (0) 21 851 2576
Address: 17 Firgrove Way, Firgrove Industrial Estate, Macassar, Cape Town, South Africa